Welcome to Digital Technology Solutions. In today’s post I will talk about how DTS can monitor and proactively fix issues within your network or computer system.
With our monthly service contracts we include detailed system and network monitoring that watches over your system 24/7. This is useful in the event of power loss or flaky internet connections. The full DTS monitoring system includes real-time network events like device timeouts, HTTP/HTTPS connection gets, Power status, low disk space, failed services, internet usage reports, PING response times, and much more. Our system is fully scalable from a small 10 user deployment to a full enterprise client of 1000 clients or more.
The DTS Benefit:
One of our Clients called and was having VoIP call issues from their corporate office. After reviewing their connection and pulling up the graphs for their gateway and firewall, we quickly (within 2 hours) confirmed it was an issue with the internet service provider. Without this information it would have taken days or weeks to find out, and most IT firms would have keep billing the end user. Armed with this information, DTS was able to provide this key information to the internet service provider and the issue was corrected within one day!
"Do I need more bandwidth?" We hear this one all the time… The ISP is trying to upsell you, but at the end of the day do you really know how much bandwidth you use? Well, with DTS never ask that question again! Within seconds, DTS can tell your bandwidth usage.
After a crazy storm passed through our area, a few of our clients lost all power. Within minutes, our support staff was notified of the issue and was able to monitor the situation and power down key devices if needed. Once the power was restored, DTS was able to turn all devices and servers back on remotely and insure the client was up and running for the next business day.
- With our NOC software, we create an AES256 VPN connection from our Datacenter to your network environment. This provides a secure connection for our monitoring software to watch every aspect of your system. Below are a few screen shots showing our system in action.
Virus/Spyware killing your system? We cover that was well. Our cloud base Real-time monitoring system watches over every PC/MAC/Server and keeps you protected 24/7. It will hunt for virus and automatically remove them. Once the system finds a virus our NOC is emailed to review the action and confirm the virus has been removed.
Our remote support software just rocks! Within minutes, our NOC support team can have remote access to your troubled workstation and start working on the issues right away. We can even provide your in-house IT staff with access.
What about spam… Have an in-house solution? Let us take care of it for you! Our system filters inbound and outbound to make sure.
We all know how important wireless is… What about an enterprise class wireless system with a hosted controller? Our clients enjoy services like this! With our system we can review who is connecting to your network and bandwidth being used per device.
If you need 99.999% up-time and need local support in Northern California and Nevada, give us a call @ 775-552-3611. As always, our services are guaranteed and best yet no monthly contracts! So call and ask about a free 30 day trial.
Now servicing Minden, Reno, Gardnerville, Carson City and South Lake Tahoe.
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